Frequently Asked Questions

1.What is E-Sign?

E-sign is the abbreviation of Electronic Signature -Electronically Sign and authenticate your documents from anywhere and anytime using our E-Signature service using Aadhaar based verification from mobile/tablet/PC.

2. Is it safe to use E-Sign?

The E-Sign service is provided in association with the Aadhaar card governed by the Unique Identification Authority of India (UIDAI) and Digital Signature Certificate (DSC) governed by the Controller of Certifying Authorities.

3.Is E-Sign Legally Valid?

Yes! E-Sign is legally valid and is recognized by the Government of India for most documents as per the Information Technology Act, 2000. It is as legally binding as a handwritten signature for most documents. The IT Act of 2000, acknowledges the E-Signature and Dongle based Digital Signature Certificate (DSC).

4.How does E-Sign using mobile number and email id work on The Legal Capsule?

The Initiator fills in the required fields of the document uploaded for sharing and adds the receiver by entering their email ID and phone number. An invitation to sign the document goes out to the receiver’s email ID. The receiver then reviews the document and gives their consent to sign the document. The system then generates an OTP which is sent to the receiver’s email ID and phone number. After entering the OTP, the electronic signature appearance of the parties signing the document, is created on every page (One signature appears on the left-hand side and the other on the right-hand side). Signature of witness(s) if any, signing the same document, shall appear on the last page of the document A Certificate of Signature Completion also appears once the document gets successfully signed by the initiator and the receiver and witnesses if any.

5.Where can E-Sign not be used?

An E-Sign can be used as a safer alternative to a physical signature in almost every transaction/document with exceptions to the following:

  • A Power of Attorney as defined in section 1A of the Powers of Attorney Act,1882

  • A trust as defined in section 3 of the Indian Trusts Act,1882

  • A will as defined in clause (h) of section 2 of the Indian Succession Act,1925, including any other testamentary disposition by whatever name called.

  • Any contract for the sale of conveyance of immovable property or any interest in such property.

  • Any such class of documents or transactions as may be notified by the Central Government in the Official Gazette.

6.What are the Advantages of E-Sign?

Parties to the contract do NOT have to be present at one place to sign the document

  • Saves huge amount of time & operating cost as you can electronically sign documents within 5 minutes.

  • Avoids forgery and fraudulent practices

  • Secures the transaction against any imaginable conflict/danger.

  • Helps to save paper which in turn saves the environment

7. Who can use E-Sign?

Any person who has an email ID and a mobile number can use E-Sign. The person has to be 18 years of age to make a valid signature unless accepted otherwise in a special scenario.

8. Can i E-Sign a document from a smartphone?


9. For how long is an E-Sign valid?

Forever. Just like any handwritten signature, your E-Sign is valid eternally.

1.What is E-KYC?

E-KYC is the abbreviation of Electronic Know Your Customer. It is a process of verifying the identity of a person in order to prevent the occurrence of identity fraud. E-KYC is a novel method of conducting the KYC process electronically with the use of Aadhaar Card governed by the Unique Identification Authority of India.

2.What is the purpose of E-KYC?

E-KYC can be helpful in assisting corporates to file various compliances easily thereby saving time and money.

3.What is the requirement for doing E-KYC?

Aadhar Card of the respective person for which the compliance is required to be done.

4.What are the advantages of E-KYC?

  • Time Saver

  • Paperless

  • Cost Efficient

  • Secure, As per Government Regulations.

5.How do i use E-KYC feature on The Legal Capsule?

  • Mobile OTP based E-KYC

    This process is only valid if the Aadhar card holder has linked his Mobile number with the Aadhaar Card. Upon typing the Aadhaar number on the portal, an OTP (One Time Password) will be sent to the mobile number linked with the Aadhaar Card. After Successfully entering the OTP; the UIDAI will release the details of the person to the required authorities and also verify the credentials of the person in accordance with their database.

  • Selfie E-KYC

    In this process, upon successful delivery of details, the person will be required to click a Selfie and upload it on the website. If the person in the Selfie and the photograph in the Aadhaar Card match; only then the UIDAI will share the information with the requisite authorities.

6. Is E-KYC process safe?

The UIDAI assures and provides a safe encrypted transfer of information from the UIDAI database to the requisite authorities. Hence, there exists no possibility of any leakage of information to any third party.

7.What are the recent advances in E-KYC?

The RBI ratified the Supreme Court judgment and granted excess to large number of bodies to use the E-KYC Aadhaar based platform to carry on the KYC process in May 2019. However, in October 2019, the RBI clarified that Digital Service Agents (DSA) will not be allowed to carry out the process of E-KYC anymore in order to prevent any leakage of secure information of people to any third party. Due to this recent reform, each body using E-KYC facility must appoint an authorized representative of their own to carry out this E-KYC procedure.

1.What is the full form of E-NACH?

E-NACH stands for Electronic-National Automated Clearing House.

2.What is E-NACH?

E-NACH is an electronic system that enables organisations to complete or collect payments.

3.How safe is E-NACH?

E-NACH system is provided by the National Payments Corporation of India, which is a regulatory body constituted by the Government of India to regulate all retail payments in India.

4.How does E-NACH system function?

E-NACH system functions with the assistance of banks. The banks handle the task of transferring or collecting the money on behalf of the party. There exists an initiating bank, regulating bank, source bank and destination bank.

5.What are the benefits of E-NACH?

Using the E-NACH feature any organization, company or body corporate can collect or make payments in a very simple, secure and swift manner. It nullifies the requirement of a party to go after the other for completion of payments. In addition to this since the E-NACH system is governed by the NPCI which is a government body it is a very secure system.

1.What is Stamp Paper?

Stamp paper is a paper possessing a stamp signifying a duty or charge paid to the Government registry. Stamp duty refers to a specific amount paid for the execution of a document as per the Indian Stamp Act, 1899.

2.What is E-Stamp?

E-Stamp refers to a digital stamp inscribed on a paper to resemble the payment of the value of the stamp

3.How to Authenticate the E-Stamp?

Each E-stamp will have a unique serial number, QR code etc. with which one can easily validate the authenticity of the certificate.

4.Which Agency provides E-Stamp Paper?

Each state follows its own respective manner of issuing E-stamp paper. The Government of the respective state is the sole authority for the stamp paper. The Central Record Keeping Agency is one such agency that provides stamp paper on the behalf of the state.

5.What is the validity of the E-Stamp paper?

The validity of E-stamp is the same as that of normal stamp paper.

6.How is E-Stamp Delivered?

E-stamp paper is provided in a soft copy format that is printable as well. However, soft copy of E-stamp is a valid document in the eyes of law.